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Mitel Hospitality — Installed by CENCOM

Communication is at the Core of Hospitality

CENCOM installs and supports Mitel hospitality communication systems for hotels, resorts, and multi-property groups across the Central Coast — so your guests and staff stay seamlessly connected.

Hotel & Resort Ready PMS Integration Multi-Property Support 24/7 CENCOM Support

The Hospitality Phone System Built for Guest Experience

✓ PMS Integration ✓ Multi-Property ✓ AI Guest Services ✓ Wake-Up Calls ✓ 24/7 Local Support

CENCOM has been installing and supporting Mitel hospitality phone systems for Central Coast hotels, resorts, and multi-property groups for decades. Mitel is the industry standard for hospitality communication — built specifically for properties that need seamless coordination between front desk, housekeeping, room service, and guests.

With features like property management system integration, automated wake-up calls, in-room guest control, and AI-powered guest services, Mitel transforms how your hotel operates. CENCOM's local team in San Luis Obispo handles the full installation, staff training, and 24/7 ongoing support — so your property never has to wait for a technician from out of town.

Everything Your Property Needs

Superior Guest Experience

High-quality communication at every touchpoint — from check-in to checkout. Guests get instant, personalized responses that make every stay memorable.

  • Instant guest request handling
  • Personalized communication
  • Seamless front desk to room connectivity

Property Management Integration

Seamless PMS integration keeps your communication system and property management software in sync — reducing manual work and errors across every department.

  • Full PMS integration
  • Call accounting software connectivity
  • Automated room status updates

Staff Mobility & Coordination

Keep roaming staff connected across your entire property with wireless DECT handsets and mobile solutions — from housekeeping to concierge to management.

  • Wireless DECT handsets
  • Mobile device integration
  • Real-time staff coordination

AI-Powered Guest Services

Virtual assistants streamline guest interactions, enabling instant personalized responses while reducing staff workload and eliminating wait times.

  • AI virtual assistant for guest requests
  • Automatic Speech Recognition (ASR)
  • Reduced staff workload

Multi-Property Management

Manage communications across all your locations from a unified system — with consistent service standards, centralized control, and single-login access.

  • Unified multi-property platform
  • Single login across all locations
  • Remote troubleshooting without on-site visits

Mass Notification & Emergency Alerts

Mitel Revolution delivers instant mass notifications across multiple channels and devices — keeping guests and staff informed and safe during any situation.

  • Multi-channel emergency alerts
  • Instant property-wide notifications
  • Guest & staff safety communications
Mitel hospitality communication for hotels and resorts
Hospitality Specialists Guests can SMS/Text to the front desk & main number
40+ Years Installing Hospitality Systems

Guests Can SMS/Text to the
Front Desk & Main Number

Mitel hospitality phone systems for Central Coast hotels, resorts, and multi-property groups. PMS integration, in-room guest services, and front desk coordination — plus two-way SMS/Text to the front desk and main number — all managed by a local team who shows up when it matters.

  • Two-way SMS/Text to the front desk Guests text your main number — staff reply from the same system, no extra apps
  • PMS integration Syncs with Opera, RoomKey, and all major property management systems
  • Multi-property support Manage multiple locations from one system with shared staff and routing
Get a Consultation

Mitel Technology. CENCOM Expertise.

CENCOM is your local installer, integrator, and support provider for Mitel hospitality solutions on the Central Coast. We handle everything — from system design and installation to staff training and ongoing 24/7 support — so you never have to call a faraway help desk.

40+ Years of telecom expertise on the Central Coast
1,200+ Businesses installed and supported locally
24/7 Real local support — not a call center
1 Call One team handles design, install & support
Get a Consultation About CENCOM
Mitel hospitality communication system installed by CENCOM Mitel Hospitality — Guest Communication Solutions

Trusted by Hospitality Businesses

It all worked from day one — seamless and couldn't have gone better. Having a local team that actually shows up made all the difference.

BS
Bill Spinnenweber
General Manager, Best Western Mariemont Inn

Accessing Mitel devices with a single login saves us time and allows troubleshooting without on-site visits. The system just works — every time.

MR
Mark Rupert Read
Director of IT, Firmdale Hotels

Cloud, Hybrid, or On-Premise — Your Choice

Mitel supports CapEx and OpEx payment models with full flexibility on how your system is deployed — all installed and supported by CENCOM.

Cloud

Public Cloud

Fully managed, zero on-site hardware. Automatic updates and enterprise uptime handled for you.

  • No server hardware required
  • Automatic updates
  • OpEx payment model
  • Access from anywhere
Hybrid

Hybrid Deployment

The best of both worlds — combine cloud flexibility with on-premise control tailored to your property's needs.

  • Cloud + on-premise combined
  • Flexible for multi-property
  • CapEx or OpEx options
  • Scalable across locations
On-Premise

On-Premise

Full control over your system — ideal for properties with specific compliance, security, or infrastructure requirements.

  • Full hardware ownership
  • Works without internet
  • CapEx payment model
  • On-site CENCOM support

Everything You Want to Know About Mitel

Still have questions? Call us at (805) 781-2292 — a real person will pick up.

01

What types of hospitality businesses use Mitel?

Mitel is used by hotels, motels, resorts, bed and breakfasts, and multi-property hospitality groups throughout the Central Coast. CENCOM has installed Mitel systems for properties of all sizes — from boutique hotels to large multi-site operations.

02

Does Mitel integrate with hotel property management systems?

Yes. Mitel integrates with most major property management systems including Opera, RoomKey, and others. Guest check-in and check-out automatically updates your phone system, room billing is automatic, and front desk workflows are seamless.

03

Can Mitel support multiple hotel properties from one system?

Absolutely. Mitel is built for multi-property management. Your team can transfer calls between properties, share a single receptionist across locations, and manage everything from one central dashboard.

04

What happens if there is a system failure at the hotel?

Mitel includes built-in redundancy and failover options. CENCOM configures backup routing so that if any part of the system goes down, calls are automatically redirected. We also provide 24/7 local support so any issue is resolved fast — not through a call center.

05

Do you provide training for hotel staff on Mitel?

Yes. Every Mitel installation by CENCOM includes full staff training. We train your front desk, housekeeping, and management teams so everyone is confident from day one. Ongoing support is always available by phone.

Ready to see Mitel in action at your property?

Request a Free Consultation

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Give Your Guests a
Five-Star Phone Experience

CENCOM installs and supports Mitel systems across the Central Coast. Local team, no call centres, no waiting.

Response within 24 hours, guaranteed

40+ Years in Business
1,200+ Businesses Served
24/7 Live Local Support
Mitel Certified Partner

Serving businesses in San Luis Obispo, Arroyo Grande, Paso Robles, Atascadero, and across the Central Coast.

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